Play in control
Verde Casino Responsible Gambling
Tools available inside your account
Deposit limits
Cap deposits per day, per week or per month at a figure you choose.
Reality checks
Pop up reminders after a chosen length of time logged in, to break the trance.
Time out
Lock the account for 24 hours, 7 days, 30 days or 90 days with a single click.
Loss & wager limits
Cap losses and wagering totals across the same daily, weekly and monthly windows.
Self exclusion
Permanent exclusion from Verde Casino with a minimum six month window.
Marketing opt out
Switch off promotional emails and SMS independently of the account itself.
The simplest way to use the responsible gambling tools is to set the limits at the start, when you open the account, and adjust them over time as you learn what you actually spend in a normal month. Deposit, loss and wager limits all work the same way. You pick a number, you pick a window, and Verde Casino refuses any deposit, loss or wager above that figure inside the window. Reducing a limit takes effect immediately. Increasing or removing a limit triggers a twenty four hour cooling off period before the change goes live, which is a regulatory requirement and is in place at every responsibly licensed operator.
Reality checks are a more subtle tool. You pick a length of time, anywhere from fifteen minutes through to ninety minutes, and Verde Casino will pop up a notification on top of any game you are playing after that length of time has elapsed since you logged in. The notification shows how long you have been playing, how much you have wagered, and how much you have won or lost in the session. The aim is not to police your play, it is to give you a clean break so that you can decide whether you want to carry on or stop.
Time out and self exclusion
A time out is a temporary lock on the account. You can pick twenty four hours, seven days, thirty days or ninety days, and the account is unavailable for the duration of the lock. You can still log in to request a withdrawal or to update your account details, but you cannot deposit, play or bet. The lock cannot be reduced or removed once it is set. At the end of the period the account unlocks automatically.
Self exclusion is a permanent lock with a minimum six month window. Once it is set, the account is closed to all play, all deposits and all marketing. You cannot remove a self exclusion before the minimum window has passed. After the window has passed you can request a reinstatement through customer support, but the request is reviewed manually and the account stays closed until the review is complete. Verde Casino is connected to the wider regulator network, which means a self exclusion at one licensed operator can be extended to cover other licensed operators on request.
Spotting the warning signs
The signs that play is drifting are usually quiet ones. Chasing losses, depositing again straight after a withdrawal, hiding the play from family or friends, borrowing money to deposit, missing work or sleep because of a session, feeling anxious between sessions. None of these on their own mean a problem has started, but more than one at the same time is worth taking seriously. The support links below are free, confidential and run by people who hear these stories every day.
Where to get help
The Gambling Awareness Trust offers a confidential helpline on 1800 936 725, free to call from any phone in Ireland, around the clock. Problem Gambling Ireland runs an online chat and email service through their website at problemgambling.ie. GamCare in the UK operates a confidential helpline on 0808 8020 133 and a live chat through gamcare.org.uk. All three services are independent of Verde Casino and any information you share with them stays with them.
How do I set a deposit limit at Verde Casino?
Log in to your account, open the Responsible Gambling tab inside Account Settings, and pick the daily, weekly or monthly limit you want to set. The figure takes effect immediately. Reducing a limit later is instant. Increasing or removing a limit triggers a twenty four hour cooling off period before the change goes live, which is a regulatory requirement at every licensed operator in the regulated market.
What is the difference between a time out and self exclusion?
A time out is a short term lock, available in twenty four hour, seven day, thirty day and ninety day windows. The account is unavailable for the duration, then unlocks automatically. Self exclusion is a permanent lock with a minimum six month window. You cannot remove a self exclusion before the minimum window has passed, and after the window has passed you must request a reinstatement through customer support, which is reviewed manually before the account is reopened.
Can I self exclude from all gambling sites at once?
Yes. Verde Casino is connected to the wider regulator network, which means a self exclusion at Verde can be extended to cover other licensed operators on request. The support team will guide you through the cross operator self exclusion process when you set the lock on your Verde account. Independent services like Gambling Awareness Trust in Ireland and GamStop in the UK also offer cross operator exclusion tools that work across the wider regulated market.
What support is available if I think I have a gambling problem?
The Gambling Awareness Trust offers a confidential helpline on 1800 936 725, free to call from any phone in Ireland and available around the clock. Problem Gambling Ireland runs an online chat and email service through problemgambling.ie. GamCare in the UK operates a confidential helpline on 0808 8020 133 and a live chat through gamcare.org.uk. All three services are independent, free and confidential, and the staff hear these stories every day.